Shipping, Discounts, and Customer Service
What is your standard shipping method?
How much will shipping cost for my order?
Do you offer free shipping?
Do you offer any discounts or specials?
Why do I need a login account?
Do you store my credit card information?
Pocket Profile Maps
What is a Pocket Profile?
What kind of data is included on the Pocket Profiles?
How durable are the Pocket Profiles?
what trails are covered in the Pocket Profile Maps series?
Pot Cozy
How well do the pot cozies work?
How durable are the pot cozies?
How do I pack my pot cozy in my pack?
How do I clean my pot cozy?
I can't find my pot in the list of pots you support but I still want a cozy, what do I do?
What is your standard shipping method?
We are dedicated to providing economic, quick, and reliable shipping options to our customers. Based on our experience we have chosen USPS Priority Mail to be our standard shipping method for both Domestic and International shipping. For our domestic customers we also offer UPS Ground and UPS 2nd Day Air service.
Back to Top
How much will shipping cost for my order?
For the shipping methods we offer rates vary depending on the weight of the box and the distance to the destination. All packages originate from our office located in Wilmington, NC. For domestic orders using our standard USPS Priority Mail option the shipping cost starts at around $6 and goes up from there. For International orders the shipping rates start at around $25 US and go up. In general UPS shipping is more expensive and takes longer to arrive at the destination.
The best way to get an accurate shipping rate quote is to begin the order process on our website. Add all the items you want to buy to your shopping cart and then proceed to checkout. Enter the billing and shipping addresses in the appropriate fields and continue to the next step. Please note that if you choose UPS delivery, they will not deliver to Post Office boxes. You will be given an accurate shipping quote before you are asked to provide any payment information and you can cancel the order at any time.
Back to Top
Do you offer free shipping?Yes. We offer free shipping on all domestic orders over $75. There are a few restrictions so check out all the details
here.
Back to Top
Do you offer any discounts or specials?Yes. In general we try to keep our products priced as low as possible, but in addition to our already low prices we do also have special discounts and coupons on a regular basis. Currently we are offering free domestic shipping on orders over $75, a special discount on all trail foods - buy 6 or more and get 15% Off, and a fuel bottle special - buy 1 at regular price and get 50% off all other fuel bottle you buy. In addition to these specials we also have our Deal Of The Week program, available only to newsletter subscribers, where each week we send out a brief email newsletter with an announcement about that week's Deal Of The Week special and a coupon code for you to use to start saving. Newsletter subscribers also get advance notice of all our sales and special events, new product information, and more. The best way to find out about these and future ways to save is to subscribe by clicking
here.
Back to Top
Why do I need a login account?
As part of our on-going commitment to protecting our customer's privacy we have begun to require all customers to create user account the first time they shop with us. This process is quick and easy and only requires you to enter basic information such as your name, address, telephone number, email address and a password. Once you have created your account your information is stored securely in our customer data base and you will never have to repeat this step again. We do not and will never share any of our customer's personal information with anyone. An added benefit of having a user account is that your billing and shipping information is already entered making check out that much faster. If you ever forget your password, you can use the “forgot password” link on the website or contact our customer service department and we will be happy to assist you.
Back to Top
Do you store my credit card information?
No. As part of our customer protection policy we do not store any of your credit card information.
Back to Top
What is a Pocket Profile?
The Pocket Profile Elevation Profile Map is an awesome product that combines a guide book with a trail map and an elevation profile and puts them all together in a light weight, water proof, tear resistant format. The Pocket Profiles are printed on durable water proof tear resistant material. Side 1 contains the full color trail map. Side 2 features the elevation profile and trail data. Each map is 3.9 in wide and 17 in long, and did we mention that they only weigh 4 grams!
Back to Top
What kind of data is included on the Pocket Profiles?
The Pocket Profile Elevation Profile Maps are chock full of valuable trail data. Side 1 includes the full color trail map which features major road crossings, shelter and campsite locations. Side 2 features the ever popular elevation profile, along with detailed information including shelter and campsite locations, water sources, major road crossings, and locations and available resources in the major towns along the trail. In the case of the Appalachian Trail Pocket Profile series, the data comes out of the hugely popular "AT Guide" by David "Awol" Miller. Think of the Pocket profiles as the "Cliff-Notes" version of the guide book. Use your guide book to plan your day while resting in the evening, and then use the Pocket Profiles during the day while you are on the trail.
Back to Top
How durable are the Pocket Profiles?
The Pocket Profiles are so durable that you can ball them up, stick them in your water bottle and let them soak all day, then fish them out and play tug 'o war with them! Any questions?
Back to Top
What trails are covered in the Pocket Profile Maps series?
So far the Pocket Profile Map series includes the John Muir Trail and the entire Appalachian Trail. But keep checking in because other trails will follow.
Back to Top
How well do the pot cozies work?
Our pot cozies are made of 97% efficient reflective insulation and are amazingly affective. Bring your water to a boil on the stove. Then take the pot off the stove, place it in the pot cozy, put on the cozy lid and then walk away (Not too far though we wouldn't want a furry woodland creature to help themselves.) Typically we recommend adding 5 - 10 minutes of time in the cozy to the simmer or cook time of a meal. So if your meal is supposed to simmer for 10 minutes, bring it to a boil then take it off the stove, put it in the cozy, and let it sit in the cozy for 15-20 minutes; then give it a taste. Be careful though because even after sitting for 20 minutes your food will still be too hot to eat!
Back to Top
How durable are the pot cozies?
The short answer is: we have one in our office that was used by "Flippy" for 4000 on trail miles. Like any other piece of ultralight gear, you need to take care of your cozy and treat it with some care and it will last a very long time.
Back to Top
How do I pack my pot cozy in my pack?
Everyone has their own style of packing and space limitations in their pack, but we typically recommend carrying your pot cozy with your cook pot packed inside. Fold in the handles of your pot against the sides and then slip the pot inside the cozy. It's that simple!
Back to Top
How do I clean my pot cozy?
Cleaning your pot cozy is a breeze! Simply wipe it clean with a soft damp cloth or handy-wipe.
Back to Top
I can't find my pot in the list of pots you support but I still want a cozy, what do I do?
No problem we do custom work for people all the time simply contact our customer service department and we will be happy to get you going with a custom cozy made just for you!.
Back to Top