| Contact Us | Shipping Policy | Ways To Save |
| Our Guarantee | Returns and Exchanges | |
| Office Hours | Privacy Policy | |
| Holiday Hours | FAQ's |
OUR GUARANTEE
First of all, THANK YOU for trusting AntiGravityGear enough to honor us with your purchase! Your satisfaction with dependable gear is our goal. If you are not satisfied with your purchase, your merchandise may be returned for a refund or exchange within the guidelines of our returns and exchange policy.
Contact Us
Phone: 910-794-3308 Fax: 910-338-1807 email: customerservice@antigravitygear.com
OFFICE HOURS
In addition to the above hours, there is often someone in our office on weekends and evenings. Please feel free to call us if we can assist you with anything; if someone is in the office and available we will answer the phone and be happy to assist in any way that we can. If you call and we do not answer, please leave a message and we will call you back as soon as we can.Monday - Friday: 8:00 - 4:00 Eastern Time
The AntiGravityGear office will be closed in observance of the following holidays:
Memorial Day: May 30, 2011
Independence Day: July 4, 2011
Labor Day: September 5, 2011
Thanksgiving: November 23 - 25, 2011
Christmas: December 24 - 26, 2011
New Years: December 31, 2011 - January 1, 2012
WAYS TO SAVE
Click here to subscribe and start saving today!Available only to newsletter subscribers. Each week subscribers will receive a Deal of the week newsletter containing details of that weeks special and a coupon code. Special discounts and items they apply to will vary each week. Details will be provided in the Deal of the week newsletter for that time period. Must use coupon at time of purchase to receive discount. Limit 1 coupon per customer. Not Valid on prior purchases. Not Valid in conjunction with any other special offers or promotions. Offer valid only while supplies last. No back orders. Customers may subscribe or unsubscribe at any time. Upon unsubscribing you will no longer receive or be eligible for the deal of the week specials.
AntiGravityGear is a proud supporter of the BSA and GSUSA programs. As part of our continued support, we offer the AntiGravityGear Scouting Discount Program to current and active BSA and GSUSA members, parents, leaders, and troops. It’s FREE and easy to join! Click here for more information and to sign up.
SHIPPING POLICY
AntiGravityGear ships 99% of all orders the next business day from the date received. Most orders in the 48 states are received by our customers in 3-4 business days via standard delivery (USPS Priority Mail). ALL PROCESSING AND DELIVERY TIMES ARE BASED ON BUSINESS DAYS, THIS EXCLUDES WEEKENDS AND HOLIDAYS. If AntiGravityGear is out of stock on an item, you will be notified via the e-mail address provided with your on-line order. If you have questions about the status of your order, please contact us at customerservice@antigravitygear.com or 910-794-3308.
Free Shipping
We are proud to offer Free Domestic Shipping on Orders Over $75. Some restrictions apply, Click here for details.RETURNS AND EXCHANGES
- Before returning any merchandise to AntiGravityGear you must contact our customer service department via email to customerservice@antigravitygear.com, or by calling 910-794-3308 to receive a Return Authorization # (RA#).
- To be eligible for a refund the item must be in re-sellable condition. If used and found defective, we will exchange or repair the item at our discretion within 30 days of purchase.
- We cannot accept returns on food or unsealed liquids such as soap and water treatments.
- Any items returned to us without an RA# will be subject to a 15% re-stocking fee.
- Please write the RA# on the outside of the box where it can be easily seen.
All returns must be accompanied by your receipt. Items must be carefully packed and return shipping charges prepaid via insured USPS Parcel Post or surface carrier. Sorry but we cannot accept C.O.D. returns and all such returns will be refused. Along with the receipt, send a note describing the problem. Include the RA#, order number, name, address, and zip code of the person who placed the order. Returns are to be sent to:
AntiGravityGear, LLC
RETURNS - RMA #_ _ _ _ _
609 Hollingsworth Drive
Wilmington, NC 28412
If you believe there is a problem with your gear that is not caused by normal wear and more than 30 days have gone by since your purchase, please contact us at customer service and we will be happy to assist you.
PRIVACY POLICY
AntiGravityGear, LLC is very careful to protect your privacy. The only non-direct response email we generate is our newsletter and we maintain a strict "no-spam" policy. This means that you must sign up for our newsletter in order to receive it and you will never receive 3rd party advertisements or unsolicited mailings as a result of your subscription. When you sign up for our e-newsletter, you can be assured that your e-mail address and any information submitted will be protected. We will never sell, distribute, or allow anyone outside of AntiGravityGear to use your personal information in any way other than YOU intended it to be used. Period.
Please contact us with any questions at customerservice@antigravitygear.com.
Sincerely,
George "Tin Man" Andrews